Warning icon on the Dock charger plug

The sensor is not detected by the Dock and there is a warning icon on the Dock charger plug.

The shoulder bolts are dirty or damaged.
  • Clean them using a swab or Q-tip with Isopropyl alcohol.
  • Fully clean the surface from debris and inspect the surface for burrs or pitting.
  • If not taken care of, there is a risk of short circuit.

If you have inspected the shoulder bolts and the problem persists, it means water may have leaked into the sensor.
  • Connect the sensor to Mosa2 to check if there is a diagnostic alarm:
    1. Connect the sensor to a Dock charger plug or connect a Configuration Cable from the computer to the sensor, and open Mosa2.
    2. From Mosa2, go to the Diagnostic page and check the alarms.

  • If there is an alarm or if the sensor is not detected by Mosa2, disconnect it from the Dock and do not charge it until it is inspected by a technician.
  • Send the sensor back for servicing to a Marport office.
    Important: Only Marport technicians can open the sensor to access the internal components.
    CAUTION: In case of water ingress into the sensor, battery may vent or rupture, causing product or physical damage.