Maintenance and Troubleshooting
Read this section for troubleshooting and maintenance information.
- Charging the Sensor with the Dock
  Connect a sensor to one of the 4 charging connectors of the Dock to display its level of charge.
- Cleaning the Sensor
  You need to regularly clean the sensor for proper performance.
- Maintenance Checklist
  We recommend you to follow this maintenance schedule for better performance and to avoid any trouble with the equipment.
- Troubleshooting
  Learn how to solve common problems.
- Support Contact
  You can contact your local dealer if you need maintenance on your Marport products. You can also ask us at the following contact details:

The Dock screen does not display all the details of the Trident or Door Explorer sensor

When connecting a Trident or Door Explorer sensor to a Dock charger plug, the Dock screen displays only the level of charge of the sensor and the sensor cannot be configured on Mosa2.

The firmware version of the sensor is earlier than FIRM450-02.01.15.

Update the sensor firmware to an A2S firmware version FIRM450-02.01.15 or above, and bootloader version FIRM445-02.00.06 or above, using the Configuration Cable connected to the computer.

See .