Giving Remote Access to the Computer

If you have an issue with the system, you may need to give remote access to the computer to the support team with TeamViewer application.

Before you begin

You need to have access to a good internet connection.

Procedure

1. From the Launchpad or Dock, click TeamViewer.
   
   
2. Check that you have the message Ready to connect at the bottom left corner of TeamViewer. If the message is Not ready it means you have no internet connection.
3. You can give access to your computer to the support team by giving them the ID and Password displayed under Allow Remote Control.