Sensor cannot connect in wireless connection

When trying to connect to the sensor by wireless connection, the sensor appears on Mosa2 discovery area but you cannot click it OR the sensor does not appear on the discovery area.

Remember: First, always connect the sensor to a charger, then disconnect it. The sensor will reboot and this may resolve the issue.

The sensor is out of the range of the wireless signal.

  • Bring the sensor closer to the computer.

Mosa2 may have trouble detecting the sensor if you try reconnecting to it to check that the changes have been successfully saved. If this is the case, you need to remove the sensor from the Bluetooth preferences:
  1. Go to Settings > Devices > Bluetooth and other devices.
  2. Select the sensor from the list, then click Remove device.
  3. Repeat the procedure to add again the sensor as a peripheral device.
  4. Open Mosa2 and connect to the sensor.

If the sensor is not detected by Mosa2, the issue might come from the short-range wireless connection of the computer.
  1. Close Mosa2.
  2. Click the short-range wireless symbol in the top-right corner of the menu bar while holding the Shift (⇧) + ALT (⌥) keys on your Mac's keyboard.
  3. Click Debug > Remove all devices.
  4. Open Mosa2.

In some cases, the computer keeps an history of some wireless devices and this interfere with the correct detection of sensors. You need to launch a script to uninstall Mosa2 and erase all wireless preferences.