Sensor does not connect correctly with Mosa2 when using the Configuration Cable

Remember: If the sensor does not connect correctly with Mosa2, always:
  • Disconnect both USB connector and three-pin plug.
  • Connect again the Configuration Cable.
  • Make sure the three pins are fully inserted inside the sensor.

Mosa2 does not automatically open when connecting the Configuration Cable.

  • Check that you see Marport Captain icon in the desktop taskbar. If you do not see it: close, then open Mosa2. The icon should appear in the taskbar.
    Note: Marport Captain is a program running in the background. It allows Mosa2 automatic opening and displays shortcuts to Mosa2 and Scala2 applications installed on the computer. It should not be closed.
  • If the problem persists, install Mosa2 again.

At the end of step 2 of the startup wizard, the sensor does not respond. Mosa2 displays a red cross and the Configuration Cable LED is red.
  • Check that no other instance of Mosa2 application is already running on the computer. If this is the case, close both applications, then open only one.
  • Or else, connect the sensor to a charger and wait until it is fully charged.

The sensor has been disconnected from Mosa2.
  • Check that the Configuration Cable is not connected to a USB hub. The Configuration Cable must be connected directly to the computer.
  • If the computer goes to sleep mode, the sensor may be disconnected. Change the settings on your computer to increase the time before sleep mode.
  • If the problem persists, connect the sensor to a charger and wait until it is fully charged. Then try again to connect.

Mosa2 displays a critical error message.
  • Disconnect both USB connector and three-pin plug. Then, connect again the Configuration Cable. If the message is still displayed, it means there is an issue with the sensor’s components. Contact Marport support.